is updating its policy to reflect new regulations

New rules have become applicable to online gaming and sports betting. New guidance has been issued by the Gaming Commission. One of the objectives of these new rules and guidance is to enhance player protection. Among the measures designed to achieve those objectives, is a ban on bonuses. Gaming operators are no longer authorised to offer any bonuses of any kind.

Providing a safe and responsible gaming environment for our clients is a core value of Golden Palace and we are dedicated to ensuring that these new rules are complied with and are implemented effectively. This means that welcome bonuses, first deposit bonuses, free spins, VIP bonuses, Golden Palace Coins, and so on, will no longer be available.

Bonuses obtained before the 1st March 2020 will be converted to real money at a rate equal to the requirements you fulfilled right up to the 1st of March 2020.

You’re welcome to contact our customer care team, which – as always – will help you with a smile. Any bonus requests will refer to the information available in this update. Of course, user-specific situations will, where applicable, be handled as correctly as you’re used to from our customer care team.

What’s on the horizon for

Don’t worry: you’ll always enjoy the service you trust. Have fun, play safe! We strongly believe that any change we go through will eventually benefit you. Expect more from us in the months to come: more challenging games of all sorts, more in-depth analysis of sports events to help you make smarter bet decisions, and more focus on user experience in general. With this in mind, we are convinced that our motto “have fun, play safe” will create the ideal environment for you to enjoy online casino and sports betting.